Terms of service
OVERVIEW
Welcome to The Orna Label. The terms "we", "us" and "our" refer to The Orna Label. The Orna Label operates this store and website, including all related information, content, features, tools, products and services provided to you as part of your shopping experience (the "Services"). Our online store is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (collectively, the "Terms of Service" or "Terms"), describe your rights and responsibilities when you access or use our Services.
Please read these Terms of Service carefully before using our website or placing an order. By accessing, browsing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By using our Services, you confirm that you are legally capable of entering into a binding agreement under applicable law.
When using our Services or placing an order, you may be required to provide certain information, including your name, email address, billing information, payment details, and shipping address.
You agree that all information provided by you is accurate, current, and complete. You are responsible for keeping your account information and login credentials secure and for all activity carried out through your account.
You may not use our Services for any unlawful or unauthorised purpose.
SECTION 2 - OUR PRODUCTS
We make every reasonable effort to display our jewellery products as accurately as possible, including product images, descriptions, colours, and details.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting, and photography conditions.
As our jewellery is designed for everyday wear, minor variations in colour, finish, texture, or appearance may occur between products or batches.
Product descriptions, specifications, availability, and prices may be updated or changed from time to time without prior notice.
We reserve the right to discontinue products or limit the quantity of products available for purchase at our discretion.
SECTION 3 - ORDERS
When you place an order through our website, you are making a request to purchase the selected products.
An order will be considered accepted once we have successfully received and processed the payment and confirmed the order.
We reserve the right to cancel, decline, or modify an order in certain circumstances, including product unavailability, pricing errors, payment issues, suspected fraudulent activity, or other reasons at our discretion.
If an order is cancelled by us after payment has been received, we will provide the applicable resolution in accordance with our policies.
Please review your order carefully before completing your purchase, as cancellation requests may not be accommodated once an order has been processed or shipped.
All returns and exchanges are subject to our Return & Exchange Policy.
SECTION 4 - PRICES AND BILLING
All product prices displayed on our website are listed in Indian Rupees (INR) unless otherwise stated.
Prices, discounts, offers, and promotions may change without prior notice.
The price applicable to your order will be the price displayed at the time your order is placed, subject to any applicable promotional terms.
You agree to provide accurate and complete payment and billing information when placing an order.
The Orna Label currently offers Partial Cash on Delivery (COD) on eligible orders. Where applicable, the required advance payment must be paid at the time of placing the order, with the remaining amount payable according to the COD terms displayed at checkout.
Applicable shipping charges, taxes, and other charges, if any, will be displayed during the checkout process.
SECTION 5 - SHIPPING AND DELIVERY
We aim to process and dispatch orders within the timelines communicated on our website or at checkout.
Delivery timelines are estimates and may vary depending on the delivery location, courier availability, weather conditions, public holidays, or circumstances beyond our reasonable control.
Once an order has been handed over to the shipping carrier, delays caused by the carrier or circumstances outside our control may occur.
Customers are responsible for providing a complete and accurate delivery address and contact information. The Orna Label will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
For further details regarding delivery, please refer to our Shipping Policy.
SECTION 6 - INTELLECTUAL PROPERTY
All content available through our Services, including but not limited to our brand name, logo, product names, photographs, images, graphics, text, videos, designs, layouts, product descriptions, and other materials, belongs to The Orna Label or its respective licensors and is protected by applicable intellectual property laws.
You may use our website and its content only for personal and non-commercial purposes.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit any content from our website without our prior written permission.
The Orna Label name, logo, designs, product names, slogans, and other brand elements may not be used without our prior written permission.
SECTION 7 - OPTIONAL TOOLS
Our website may use third-party tools, applications, payment services, shipping services, analytics tools, or other technologies to provide and improve our Services.
These third-party services may operate according to their own terms and privacy policies.
We are not responsible for the independent operation, availability, or policies of third-party services beyond our reasonable control.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links or references to third-party websites, platforms, or services.
These links are provided for convenience only. The Orna Label does not control or guarantee the accuracy, availability, security, or content of third-party websites.
If you choose to access a third-party website or service, you do so at your own discretion and risk. We recommend reviewing the terms and privacy policies of such third-party services before using them.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
The Orna Label's online store is powered by Shopify, which enables us to provide our Services to you.
However, purchases made through our store are transactions between you and The Orna Label.
Shopify is not responsible for the products sold by The Orna Label, the fulfilment of orders, returns, exchanges, or customer service relating to purchases made from our store.
SECTION 10 - PRIVACY POLICY
Your personal information is handled in accordance with our Privacy Policy.
By using our Services, you acknowledge that you have read and understood our Privacy Policy.
Because our store is powered by Shopify, certain information may also be collected and processed by Shopify and other service providers involved in payment processing, order fulfilment, shipping, analytics, or other services necessary to operate our store.
Please refer to our Privacy Policy for more information about how your information is collected, used, and protected.
SECTION 11 - FEEDBACK AND REVIEWS
If you submit reviews, feedback, suggestions, photographs, videos, or other content to The Orna Label, you confirm that you have the right to provide such content and that it does not violate the rights of any third party.
By submitting such content, you grant The Orna Label permission to use, reproduce, display, publish, and share the content for business, marketing, promotional, and customer-experience purposes.
We reserve the right to remove or decline content that we consider unlawful, misleading, offensive, inappropriate, or in violation of these Terms.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other details.
We reserve the right to correct such errors or update information at any time without prior notice.
If an order has been placed based on a significant error, we reserve the right to cancel the order and notify the customer.
SECTION 13 - PROHIBITED USES
You may use our Services only for lawful purposes.
You must not:
- Use our website for fraudulent, unlawful, or unauthorised activities.
- Attempt to gain unauthorised access to our website, systems, or accounts.
- Upload or transmit viruses, malware, or harmful code.
- Copy, reproduce, scrape, or commercially exploit our website or its content without permission.
- Use our website to distribute spam or misleading information.
- Impersonate another person or entity.
- Interfere with the security, functionality, or operation of our website.
- Use our products, content, or Services for unlawful or unauthorised purposes.
We reserve the right to restrict or terminate access to our Services if we reasonably believe these Terms have been violated.
SECTION 14 - AGENTS AND AUTOMATED ACCESS
Our website is intended primarily for access and use by individual customers.
Automated systems, bots, crawlers, scraping tools, or other automated methods must not access or interact with our website in a manner that interferes with our Services, violates our security measures, or collects or reproduces our content without our permission.
We reserve the right to restrict or block automated access that we believe may negatively affect our website, customers, or business.
SECTION 15 - TERMINATION
We reserve the right to restrict or terminate your access to our Services if you violate these Terms or engage in fraudulent, unlawful, abusive, or unauthorised activities.
Termination will not affect any rights or obligations that arose before termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
To the extent permitted by applicable law, our Services are provided on an "as available" basis.
We make reasonable efforts to ensure that the information and content available through our website is accurate and up to date. However, we do not guarantee that the website will always be uninterrupted, error-free, completely secure, or free from technical issues.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
SECTION 17 - LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, The Orna Label shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or Services, except where such liability cannot legally be excluded.
Nothing in these Terms limits any liability or consumer rights that cannot legally be limited under applicable law.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our Services, your violation of these Terms, or your violation of the rights of another person or entity.
This provision does not limit any rights or protections available to you under applicable law.
SECTION 19 - SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain valid and enforceable.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
If we do not enforce any provision of these Terms, this will not constitute a waiver of our right to enforce that provision in the future.
These Terms, together with our Privacy Policy, Return & Exchange Policy, Shipping Policy, and any other policies displayed on our website, constitute the agreement governing your use of our Services.
SECTION 21 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
The Orna Label may transfer or assign its rights and obligations where permitted by applicable law.
SECTION 22 - GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with these Terms or your use of our Services shall be subject to the jurisdiction of the courts having appropriate jurisdiction over The Orna Label's principal place of business.
SECTION 23 - HEADINGS
The headings used in these Terms are provided for convenience only and do not affect the interpretation or meaning of any provision.
SECTION 24 - CHANGES TO TERMS OF SERVICE
We may update, modify, or replace these Terms of Service from time to time.
The latest version will always be available on this page. We encourage you to review this page periodically for any changes.
Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
SECTION 25 - CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us:
The Orna Label
Email: theornalable@gmail.com
Phone: 8140236751
Business Address: Nagba Nagar-2 Khodiyar Nagar Sayaji Park Society, Nagba Nagar 2, 390022 Vadodara GJ, India