Refund policy

At The Orna Label, we want you to be completely satisfied with your purchase. If you wish to return or exchange an eligible product, you must raise a request within 48 hours of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the product must be:

Unworn and unused
In its original condition
With all original tags and packaging intact
Accompanied by valid proof of purchase
Supported by a clear and complete unboxing video

An unboxing video is mandatory for every return and exchange request, irrespective of the reason for the request. The video should clearly show the sealed package, the opening of the package, and the product received.

Products that do not meet these conditions may not be eligible for return or exchange.

To initiate a return or exchange, please contact us within 48 hours of receiving your order at theornalable@gmail.com or 8140236751.

Please do not send any product back without contacting us and receiving confirmation from our team first. Unauthorised returns may not be accepted.

Once your return or exchange request is approved, our team will guide you through the return process and share the necessary shipping details.

Damaged, Defective or Incorrect Products

Please carefully inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Since an unboxing video is mandatory for all return and exchange requests, please ensure that your video clearly captures the condition of the package and product from the beginning of the unboxing process.

Once the product is received by us, our team will inspect it and conduct a quality check. The return or exchange will be processed only after the product passes our quality inspection.

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

Sale or discounted items
Products that have been worn or used
Products returned without original packaging or tags
Products without a valid unboxing video
Products that do not meet our quality-check requirements

If you are unsure whether your order qualifies for a return or exchange, please contact our customer support team before sending the product back.

Exchanges

We offer exchanges on eligible products.

Once your exchange request is approved, the original product must be shipped back to The Orna Label. After we receive the product, our team will conduct a quality inspection.

Once the product passes the quality check, your exchange will be approved and the replacement product will be dispatched.

Exchange requests must be raised within 48 hours of receiving the order.

Refunds & Credit Notes

The Orna Label does not offer refunds to the original payment method or cash refunds.

For eligible returns where a refund would ordinarily be applicable, we provide a Credit Note instead.

The Credit Note:

Is issued after the returned product has been received and successfully inspected.
Is valid for 1 year from the date of issue.
Can be used toward a future purchase from The Orna Label.
Cannot be exchanged for cash or transferred to another payment method.

The value of the Credit Note will be based on the amount approved under our return policy.

Partial COD Orders

The Orna Label offers Partial Cash on Delivery (COD) on eligible orders.

For Partial COD orders, the applicable advance payment is non-refundable. Any return, exchange, or Credit Note will be processed in accordance with the terms of this Return & Exchange Policy.