Shipping policy

SHIPPING POLICY

At The Orna Label, we carefully pack every order to make sure your jewellery reaches you safely and in perfect condition.

ORDER PROCESSING

Once your order is successfully placed and payment is confirmed, our team begins processing your order.

Orders are generally processed and dispatched within 2–4 business days.

Please note that orders placed on weekends or public holidays may take additional time to process.

DELIVERY TIME

After your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on your location and the shipping partner.

Delivery timelines are estimates and may vary due to factors such as courier delays, weather conditions, public holidays, remote locations, or circumstances beyond our control.

SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on the delivery location, order value, and applicable shipping offers.

ORDER TRACKING

Once your order has been dispatched, you will receive the available tracking details through the contact information provided at the time of purchase.

You can use the tracking information to follow the progress of your shipment until it reaches you.

DELIVERY ADDRESS

Please ensure that your name, phone number, email address, and complete delivery address are entered correctly while placing your order.

The Orna Label will not be responsible for delays, failed deliveries, or additional shipping requirements resulting from incorrect or incomplete information provided by the customer.

DELIVERY ATTEMPTS

Our shipping partners may make multiple delivery attempts before marking an order as undelivered.

Please ensure that someone is available to receive the order and that the contact number provided during checkout remains reachable.

DELAYED OR LOST SHIPMENTS

While we work closely with our shipping partners to ensure timely delivery, certain delays may occur due to circumstances beyond our control.

If your order appears to be delayed or has not been delivered within the expected timeframe, please contact our customer support team and we will assist you in tracking the shipment.