Yes. Our jewellery is designed with anti-tarnish properties to help maintain its shine and finish with proper care. However, anti-tarnish does not mean completely tarnish-proof. Exposure to water, sweat, perfume, lotions, chemicals, and humidity can affect the jewellery over time.

Orders are generally processed and dispatched within 2–4 business days. Once dispatched, delivery usually takes approximately 3–7 business days, depending on your location and shipping partner.

Once your order is dispatched, tracking details will be shared through the contact information provided at checkout.

Yes. We offer returns and exchanges on eligible products. Requests must be raised within 48 hours of receiving your order.

A clear and continuous unboxing video is mandatory for all return and exchange requests. Sale items are not eligible for return or exchange.

Once the returned product reaches us, it will undergo a quality check before an exchange or applicable resolution is processed.

We currently do not provide monetary refunds. For eligible returns, we provide a credit note instead.

The credit note can be used for future purchases from The Orna Label and remains valid for 1 year from the date of issue.

Yes, we offer Partial Cash on Delivery (COD) on eligible orders. A partial payment is required while placing the order, and the remaining amount is payable according to the COD details shown at checkout.